Terms & Conditions
Scheduling
Appointments are scheduled based on availability. We ask that you provide accurate information about your home to ensure sufficient time is allocated for your cleaning.
Access to Your Home
The customer is responsible for providing safe and timely access to the property. If we are unable to access the home at the scheduled time, a cancellation or lockout fee may apply.
Cancellations & Rescheduling
We kindly request at least 24 hours notice for cancellations or rescheduling. Late cancellations may be subject to a cancellation fee.
Payment
Payment is due upon completion of service unless other arrangements have been made in advance.
Satisfaction Guarantee
If you are dissatisfied with any aspect of your cleaning, please contact us within 24 hours. We will gladly review your concerns and, when appropriate, return to address missed areas.
Limitations of Service
For the safety of our team, we do not move heavy furniture, clean areas beyond a 3-step ladder, perform repairs or handyman services, or clean biohazardous materials, mold, or hazardous waste.
Damage Policy
While we take every precaution when cleaning your home, accidents can happen. Any damage must be reported within 24 hours of service. We will assess the situation and, at our discretion, repair or replace damaged items with one of similar quality. Refunds are not provided for completed cleaning services except in rare circumstances at our sole discretion.
Pets
Pets should be secured if they may interfere with the cleaning process or pose a safety concern for our team.
Right to Refuse Service
Daidre's Cleaning Service reserves the right to refuse or discontinue service if unsafe conditions exist or if our team is subjected to abusive, threatening, or disrespectful behavior.
Changes to These Terms
These Terms & Conditions may be updated at any time without prior notice. Continued use of our services constitutes acceptance of the current terms.